The implementation in the MNO’s business processes of various bonus systems increases loyalty and reduces subscriber churn. The SC.Bonus Management platform is to manage promotional campaigns, discounts and bonuses which are automatically provided to subscribers in certain conditions. Events information which is relevant for participation in the campaign can be received by the platform from various systems in the MNO’s network. Interaction with external systems is based on standard protocols enabling easy solution integration into the third parties systems. The adaptation to the peculiarities of certain systems is also possible.

The tool for targeted marketing programs allows you to manage a subscriber base, for example, to introduce a new tariff policy by stimulating in a choice of tariff plans.

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The SC.Content Provider Access (SC.CPA) platform is a reliable, flexible system for managing the interaction between operators and content providers. The solution is made for:

  • Easy and simple connection establishment, service rules adjustment
  • Setup of logic for processing subscribers’ requests
  • Organizing of MT-services’ logic
  • Accounting and control of all processes and services rendered
  • Generating billing information on paid services
  • Helpdesk and support (subscribers, content providers)
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The Svyazcom company introduces the SC.Virtual Numbers platform. This solution allows providing additional virtual numbers not only to subscribers of the home network but to subscribers of other networks as well. These virtual numbers can be used for both making and receiving phone calls, and for sending and receiving SMS messages. Furthermore, subscribers can get new phone numbers without leaving their home or office, with no need to get a new SIM card.

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The platform provides the capability to use several SIM cards at the same time with a single subscriber number and account. Additional SIM cards allow the subscriber to use all the services available for a subscriber when using a regular SIM card: receive and make calls, exchange SMS and MMS messages, view WAP and web pages, etc.

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The platform allows full forwarding of mobile communications services to a user-defined number (other operator’s number, including abroad). SC.Full Forwarding implies that the new number will receive forwarded calls and messages, no matter the sender’s network.

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SC.VoiceChanger is designed for entertainment and gives a subscriber an ability to change his or her voice online. That provides the subscriber with a wide range of ways to play jokes on friends. Those installations that Svyazcom has already done show penetration up to 5-7% among subscribers and therefore bring network operators high extra income.

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SC.SMS2Voice delivers text messages to any phone number, landline or mobile. Text of any message can be read to the recipient through an intelligent voice synthesizer. SC.SMS2Voice enhances SMS capabilities and expands the audience to landline phone subscribers.

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The SC.FlashStatus platform allow subscribers to set a special status message. A personal message in the form of Flash-SMS is displayed on the mobile phone screen before dialing. This can help in solving many problems. Let’s examine a few examples.

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The SC.LiveScreen solution consists of a VAS platform for campaign management and Java applet installed on subscribers' SIM cards. The use of the VAS platform in combination with an applet on the SIM card is an efficient tool for informing and interacting with subscribers, which has certain advantages over other means (MT SMS and USSD Push).

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The SC.InTouch solution is designed to simplify the process of subscriber migration from one operator to another, minimizing the risk of losing previous contacts. Its main feature is notification that a number has been changed. Information about the new number is provided in a voice or SMS message. Thanks to this service, subscribers are notified promptly, discreetly and with minimal risk.

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You can give your customers an opportunity to contact the call center for free using a Wi-Fi application. The call is possible even from devices with no SIM card. You will be able to provide support to your customers from cell phones, smartphones, and communicators running on the Android, iOS, or Windows Phone operating systems. The solution supports additional services and advertising embedded in the application.

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SC.Phonebook Recovery simplifies recovering contacts for subscribers who lose their phone or change phone numbers, but remain in the same mobile operator network.

How to recover — from the subscriber's number, send an SMS message with the request to call back or report a phone number. A contact list can be retrieved in the ways below:

  • From SyncML-server, if the subscriber uses synchronization
  • From billing system – using subscriber's activity (SMS, MMS, voice calls)
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